1. Introduction

Welcome to Husqvarna Replacement Parts. This Privacy Policy explains how Husqvarna Replacement Parts LLC and its affiliated entities (“Husqvarna Replacement Parts,” “we,” “our,” or “us”) collect, use, store, and safeguard your personal information when you interact with our websites, mobile applications, emails, text messages, or any other digital platforms we operate.

Please read this policy carefully. If you do not agree with the terms described here, you should discontinue your use of our websites or digital services. By accessing or using any of our platforms, you acknowledge and agree to the practices outlined in this Privacy Policy.

We are committed to transparency and to protecting your personal information. This policy covers:

• Information collected through our websites
• Information gathered from our mobile apps
• Information collected via email, SMS, and other communications
• Interactions with our ads or integrations on third-party sites or apps

This Privacy Policy does not apply to:

• Information collected offline or outside our digital channels
• Data collected by unrelated third parties

We may update this Privacy Policy periodically. Your continued use of our services after changes are posted means you accept the updated terms.

Our Privacy Commitments

When handling your personal information, we follow these foundational principles:

• We will be transparent about why we collect data and with whom it may be shared.
• We collect personal information only with your permission or when legally allowed.
• We limit data collection to what is necessary for specific and legitimate purposes.
• We strive to keep your information accurate and current.
• You may opt out of marketing and promotional communications.
• We implement appropriate safeguards when transferring or sharing your data, including cross-border transfers.

By using our services or providing information to us, you consent to this Privacy Policy.

Your information helps us deliver products, process payments, fulfill orders, communicate with you, improve our services, and request feedback.

2. Data Controller and Contact Information

Husqvarna Replacement Parts acts as the data controller for the personal information you provide. We also maintain a designated Data Protection Officer and an EU representative to ensure compliance with data protection regulations such as the GDPR.

If you have privacy-related questions, concerns, or requests, you can reach us using the details listed in the contact us section of this policy.

3. Children Under 18

Our websites, applications, and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If we become aware that we have inadvertently received information from a minor, we will promptly delete it.

If you are a parent or guardian who believes your child may have provided information to us, please contact us at support@husqvarna.customerdesk.io.

For more on children’s privacy, visit the FTC COPPA page:

https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule

4. Information We Collect and How We Collect It

We collect information in two primary ways:

1. Information You Provide Directly

This includes, but is not limited to:

• Your name and contact details
• Billing and shipping addresses
• Email address and phone number
• Payment card information for processing orders
• Purchase information and order history
• Survey responses, forms, and messages
• Voice recordings or messages you provide for support or feedback

2. Information Collected Automatically

When you interact with our digital platforms, we may automatically collect:

• IP address and general location data
• Browser type, device identifiers, and operating system
• Pages visited, links clicked, and time spent on our site
• Traffic, usage, and performance metrics

This information helps us:

• Enhance website performance and user experience
• Personalize services, recommendations, and communication
• Analyze trends and monitor system functionality
• Recognize returning visitors
• Process orders and support customer service

Please note: If you choose not to provide the necessary information, we may not be able to offer some services or complete certain transactions.

23. Text Messaging

You can choose to receive text messages, push notifications, or voice alerts from Husqvarna Replacement Parts.

To unsubscribe, reply STOP. You will receive a confirmation message.

For help, text HELP, email support@husqvarnareplacementparts.customerdesk.io, or call (800)-543-7334.

Messages may include:

• Order confirmations
• Shipment updates
• Delivery notifications

Standard messaging and data rates may apply. Please protect your device if you wish to keep your messages private. We may discontinue our messaging program at any time.